Frequently Asked Questions

Frequently Asked Questions

We’ve identified some frequently asked questions (FAQs). That’s why we’ve provided some answers to those frequently asked questions.

Why hire a cleaning service?

People hire cleaning professionals for different reasons. The number one reason is to save valuable time. Hence, Clean to Please wants to help you get back the hours you spend on dreaded housework. You can use that time enjoying the things that matter most to you. Our goal is to make your life less complicated, less stressful and more fulfilling.

I want to hire a cleaning service to clean my home, what should I know about them?

Most people that hire individuals or even cleaning services to clean their homes are not aware of what they should be asking before turning over the keys to their homes.

 

The following are answers to some common questions that we feel are important for you to know:

Yes, our clients receive a Certificate of Insurance.

We hire direct employees and are responsible for withholding taxes on earned wages.

We conduct state, as well as, nationwide criminal background checks on all potential employees.

Is there a trained team leader on-site at all times? We provide both solo and team cleaning. It depends on the client preference, level of service and scheduling. You will always find a familiar face in your home. In addition, a senior Team Leader oversees activities during team cleaning projects. They will report directly to the owner at the finish of each service.

We provide a minimum of 160 hours of training for newly hired Cleaning Technicians. Generally, our training includes orientation, reviewing our cleaning manual, performing detailed cleaning procedures and tracking progress.

No. Our quality is our contract! We do, however, ask our clients to review and sign an agreement, which may be terminated by either party at any time.

No. Most of our clients are too busy, nevertheless, you can provide us with a key or an entry code. We take great care in securing our customers’ keys.

We are active members of the Association of Residential Cleaning International (ARCSI). Thus, being a member of ARCSI, we must adhere to a strict code of ethics.

All of our clients in our cleaning program are automatically enrolled in 24-hour. Moreover, Clean to please guarantee 100% satisfaction to its clients.

We treat your pets as though they are your children. Please let us know if your pet allowed treats. Of course, we love to greet and pamper your feline or canine family members when we arrive.

We are active members of the Flagler County Chamber of Commerce. Also, we are a community-minded company. Furthermore, we have partnered with the Cleaning for a Reason Foundation and provide FREE house cleaning services to help improve the lives of women living with cancer.

We take great care when cleaning our client’s property, but occasionally, accidents do happen. If an accident should happen, our Cleaning Technicians are instructed to notify the office immediately. After that, the office will contact the client immediately for a resolution.

We provide professional, quality cleaning products and equipment and therefore, all of our products and equipment are safe for your family and pets.

What does our quality service guarantee mean? If we should ever miss something, contact us within 24 hours. Afterward, we will return to your home for an inspection and re-clean the area at no additional cost to you.

In order to cancel an appointment, we ask our clients to provide at least 24-hours notice. Then after that, we will charge a cancellation fee for all cancellations with less than 24-hour notice. We make every effort to waive this fee by attempting to fill the opening.

We offer quality services at reasonable prices in order to hire and retain the best-qualified cleaners for our clients’ homes.

The owner of the company rotates throughout all the homes, specifically, to perform quality audits, collect client feedback, service clients and provide on-going training support to Cleaning Technicians. Also, the owner is always available by phone, email or text for client questions or concerns.

Yes, yes, yes…we do! Positive or negative…In fact, we want our client’s feedback.  Besides, feedback allows us the opportunity to discover where we need to improve our training. Also, it helps us provide better service to all of our clients. Because of that, we consider your feedback as a gift!

If you have questions not listed in our Frequently Asked Questions, please feel free to contact us.