Frequently Asked Questions
Why hire a cleaning service?
People hire cleaning professionals for different reasons. The number one reason is to save valuable time. Clean to Please wants to help you get back the hours you spend on dreaded housework so you can use that time enjoying the things that matter most to you. Our goal is to make your life less complicated, less stressful and more fulfilling.
I want to hire a cleaning service to clean my home, what should I know about them?
Most people that hire individuals or even cleaning services to clean their homes are not aware of what they should be asking before turning over the keys to their homes.
The following are answers to questions that we feel are important for you to know about our company:
Are we licensed, bonded and insured?
Yes, our clients receive a Certificate of Insurance.
Do we hire employees or independent contractors to clean client’s homes?
We hire direct employees and are responsible for withholding taxes on earned wages.
What does our pre-employment screening consist of?
We conduct state and nationwide criminal background checks on all potential employees.
Who will be cleaning my house? One person? A team?
Is there a trained team leader on-site at all times? We provide both solo and team cleaning depending on client preference, level of service and scheduling. You will always find a friendly and familiar face in your home. A senior Team Leader oversees activities during team cleaning projects and reports directly to the owner at the completion of each service.
How do we train our employees – do we have a formal training program?
We provide a minimum of 160 hours of training for newly hired Cleaning Technicians. Our training includes orientation, reviewing our cleaning manual, performing detailed cleaning procedures and tracking progress.
Are we certified by any nationally recognized professional organizations?
We are the only cleaning service in the area to be certified by the Institute for Inspection Cleaning, Restoration and Certification (IICRC) in the area of HCT.
Do we require a contract?
No. Our quality is our contract! We do, however, ask our clients to review and sign an agreement, which may be terminated by either party at any time.
Do we require our clients to be home for their cleaning appointment?
No. Most of our clients are too busy and have provided us with a key or an entry code. We take great care in securing our customers’ keys.
Are we members of any cleaning associations?
We are active members of Association of Residential Cleaning International (ARCSI). To be a member of ARCSI, we must adhere to a strict code of ethics.
Are we a trustworthy cleaning service and well-known in our community?
We are active members of the Flagler County Chamber of Commerce. We are an extremely community-minded company. We have partnered with the Cleaning for a Reason Foundation and provide FREE house cleaning services to help improve the lives of women living with cancer.
Do we provide a satisfaction guarantee with our services?
All of our clients in our cleaning program are automatically enrolled in our 24-hour, 100% satisfaction guarantee promise.
How do we handle pets?
We treat your pets as though they are your children. If your pet is allowed treats, please let us know. We love to greet and pamper your feline or canine family members when we arrive.
What if something is broken during one of our visits?
We take great care when cleaning our client’s property, but occasionally, accidents do happen. If an accident should happen, our Cleaning Technicians are instructed to notify the office immediately. The office will contact the client immediately for a resolution.
What do we supply?
We provide professional, quality cleaning products and equipment. All of our products and equipment are safe for your family and pets.
What if you are unhappy with our service?
What does our quality service guarantee mean? If we should ever miss something, contact us within 24 hours and we will return to your home for an inspection and re-clean the area at no additional cost to you.
What is our cancellation policy?
We ask our clients to provide at least 24 hours notice to cancel an appointment. A cancellation fee will be charged for all cancellations with less than 24 hour notice. We make every effort to waive this fee by attempting to fill the opening.
Are we the lowest priced cleaning service in the area?
We offer quality services at reasonable prices in order to hire and retain the best qualified cleaners for our clients’ homes.
Is the owner actively involved?
The owner of the company rotates throughout all the homes to perform quality audits, collect client feedback, service clients and provide on-going training support to Cleaning Technicians. The owner is always available by phone, email or text for client questions or concerns.
Do we care about feedback?
Yes, yes, yes…we do! Positive or negative…we want our client’s feedback. We consider feedback a gift! Feedback allows us the opportunity to discover where we need to improve our training and helps us provide better service to all of our clients.